VADEN NISSAN EXTENDED SERVICE CONTRACTS
FAQ - Frequently Asked Questions
Frequently Asked Questions repository is for you to browse through to find specific information to assist you
in your service plan purchasing and owning experience. In this repository you will find a vast array of
information about the Nissan Extended Service Plans available for virtually every vehicle on the market.
Please choose a topic to view below:
QualityGuard+Plus® Procedures - Repairs What do I do if my vehicle breaks down? Where can I get my vehicle repaired? Can you recommend a repair facility? Who pays for the repairs? Mechanical Breakdown What happens while my vehicle is being repaired?What do I do if my vehicle breaks down?
1. Call the dealer who sold you your plan and find out if they are able to work on your vehicle. If not, the selling dealer should be able to refer you to an authorized automotive repair facility for your particular vehicle make and model.
2. Provide the authorized automotive repair facility with your Service Agreement (you should have received this 30 days after purchasing the Plan) and proof of maintenance, if applicable.
3. Have the authorized automotive repair facility contact Nissan at (800) 888-5245 to get authorization to proceed with the repairs.
If your vehicle breaks down on the weekend, you have 2 options:
1. Take your vehicle to an authorized automotive repair facility, have them diagnose the problem and call QualityGuard+Plus® ((800) 888-5245) on Monday to obtain authorization for repairs.
2. Pay for the repairs yourself and you will be reimbursed (less the deductible) if the repairs are covered by your Plan. Contact QualityGuard+Plus® at (800) 888-5245 as soon as possible and mail all copies of the repair orders/invoices/receipts, including proof of payment to: Nissan North America, QualityGuard+Plus®, Customer Reimbursement, P.O. Box 680, Gardena, CA 90247. After we have reviewed your documents and determined whether the repair is covered under your Service Agreement we will send a check to the address on the Agreement we have for you in our records. This process can take up to one month. If repairs are not covered, we will call you or send you a letter stating the reason the claim was denied.
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Where can I get my vehicle repaired?
You may take your vehicle to any Nissan Dealer or licensed automotive repair facility nationwide. This may include the Nissan Dealer where you purchased your Agreement or any dealer specializing in your vehicle make.
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Can you recommend a repair facility?
We will not recommend any particular repair facility, however we do insist that you choose a licensed repair facility.
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Who pays for the repairs?
Once your repairs have been completed, you pay the deductible (depending on the Plan you purchased) and then we pay the remaining balance directly to the repair facility by check or credit card. Any additional costs related to parts not covered are your responsibility.
Note: In the case of a mechanical breakdown, the cost of the diagnosis is your responsibility unless the particular part or component's failure is covered.
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Mechanical Breakdown
Due to defects in materials or faulty workmanship, the inability of a covered part(s) to perform the function(s) for which it was designed.
Note: Mechanical breakdown (as defined by QualityGuard+Plus®) does not mean damage due to negligence, damage caused by an accident, or wear and tear. This plan cannot provide any benefit for any mechanical failure or breakdown caused by a non-covered part.
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What happens while my vehicle is being repaired?
If you need alternate transportation due to the g of a covered part, you can be reimbursed for car rental expenses up to $35 per day, to a maximum of five days, and $175 total per breakdown.
You must rent from an authorized rental agency or your repair facility. Car rental reimbursement is based on the repair time required to repair your vehicle, as approved by Nissan, according to the following table:
Repair Time Required Number of Days Allowed Maximum Reimbursement
0.1 - 8 Hours 2 up to $70
8.1 - 16 Hours 3 up to $105
16.1 - 24 Hours 4 up to $140
24.1 - 32 Hours 5 up to $175
You may send claims for reimbursement to Nissan North America, QualityGuard+Plus®, Customer Reimbursement, P.O. Box 680, Gardena, CA 90247. Please call us at (800) 888-5245 to verify reimbursement before mailing any documents.
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