FAQ - Frequently Asked Questions

Frequently Asked Questions repository is for you to browse through to find specific information to assist you in your service plan purchasing and owning experience. In this repository you will find a vast array of information about the Nissan Extended Service Plans available for virtually every vehicle on the market.

Please choose a topic to view below:

What’s covered by the Supreme Plan?

Any repairs needed due to mechanical breakdown for all parts and components of your vehicle except for those described in the What's Not Covered by the Supreme Plan FAQ.

What’s not covered by the Supreme Plan?

• Any repair not authorized by Nissan prior to the repair being performed.
• Electrically powered vehicles.
• Maintenance service expenses specified in your Owner's Manual.
• Paint, exhaust system, carpet, glass, upholstery, soft trim, carburetor, weather stripping, convertible soft top, belts and hoses, moldings, bright metal, clutch disc, pressure plate and throw out bearing (manual transmission), any and all in-vehicle communications systems and/or navigational systems, air bag sensors, audio system components, battery and cables, lenses and bulbs, tires, brake drums, disc brake rotors, wheels, shock absorbers, MacPherson strut inserts, strut inserts, squeaks, rattles, water leaks, wind noise, and constant velocity boots.
• Any repairs caused by normal wear and tear.
• Any failures due to damage resulting from: accident, fire, theft, water damage, freezing, vandalism, explosion, natural disaster, or acts of God.
• Any failures due to lack of normal maintenance; use of improper or contaminated fluids; lack of proper fluid level maintenance; use of inferior, modified, or non-approved parts; modification of the vehicle beyond the original factory specifications; operation of a vehicle with a failed component(s); pulling a trailer or other vehicle that exceeds the Manufacturer's recommendations or exceeds the maximum Gross Vehicle Weight (GVW) of the vehicle; racing or other competition; service adjustments not usually associated with the replacement of parts.
• Any failure resulting from pre-existing conditions.
• Any damages resulting from loss of the use of the vehicle, storage charges, inconvenience or commercial loss.
• Any vehicle whose mileage cannot be determined.
• Any vehicle used as an emergency vehicle, tow truck or for other commercial uses, such as a taxi or a limousine.
• Any expense(s) covered by the original New Vehicle Limited Warranty, manufacturer recalls, parts warranties, or other Agreements.
• Seepage around seals.
• Conversion of an air conditioning system which requires R12 refrigerant, or any component of such a system, to a system using R134a or any other refrigerant.
• Any information provided to Nissan that cannot be verified as accurate or is found to be deceptive.
• Any vehicle which has ever been the subject of a "salvage" or similar title under any state's law, or "totaled" by a licensed insurance company; that is, been the subject of any insurance company's cash payment of claim in lieu of repairs because of a determination that the cost of repairs exceeded the actual cash value of the vehicle.
• Liability for damage to property or injury to or death of any person arising out of the operation, maintenance, or use of your covered vehicle.

For how long am I covered?

Mechanical breakdown coverage is provided as specified below. This coverage begins when your New Vehicle Limited Warranty, if any, expires. Other coverage, such as towing, begins on the date listed on this Agreement. Therefore, this Agreement may cover you for a portion of the same period as the original New Vehicle Limited Warranty provided with your vehicle when new. The New Vehicle Limited Warranty is the warranty provided by the original manufacturer of your vehicle. Mechanical breakdown and towing coverage continues until the expiration of this agreement.

What are the details of the roadside assistance coverage?

If you require roadside assistance, you can call (800) 225-2476 24 hours a day. You will receive on-site assistance from a qualified service facility up to a maximum of $100 per incident for minor mechanical disablement, such as battery boost (jump start); flat tire change (with your good spare); delivery of gas (maximum $5); and lock-out assistance. You may send claims for reimbursement to Nissan Roadside Assistance, Claims Department, P.O. Box 17179, Tucson, AZ 85731-7179.

Note: Deductibles do not apply and due to certain state laws, this benefit may be unavailable in the state in which you bought your vehicle. Please refer your personal Service Agreement.

What is the towing policy?

If your vehicle requires towing due to the mechanical breakdown of a covered part, you can be reimbursed for the actual expense of having it towed to an authorized automotive repair facility. Nissan will pay for a portion of the towing charge (up to $100) not covered from other source(s). You may send claims for reimbursement to Nissan North America, QualityGuard+Plus, Customer Reimbursement, P.O. Box 680, Gardena, CA 90247. Please call us at (800) 888-5245 to verify reimbursement before mailing any documents.

Note: Statutes governing your service agreement vary by state. Depending on where you purchased your vehicle and service agreement, deductibles for towing may not apply or this benefit may not be available. Please refer to your personal Service Agreement for complete details.

What are the trip interruption benefits?

If your vehicle is inoperable due to the mechanical breakdown of a covered part when you are 100 miles or more away from home, Trip Interruption coverage may reimburse you for the following expenses: alternate transportation, meals, and lodging, not to exceed $500 per incident. You must make arrangements by calling Roadside Assistance at (800) 225-2476.

Note: Statutes governing your service agreement vary by state. Depending on where you purchased your vehicle and service agreement, deductibles for trip interruption may not apply or this benefit may not be available. Please refer to your personal Service Agreement for complete details.

What happens while my vehicle is being repaired?

If you need alternate transportation due to the g of a covered part, you can be reimbursed for car rental expenses up to $35 per day, to a maximum of five days, and $175 total per breakdown.

You must rent from an authorized rental agency or your repair facility. Car rental reimbursement is based on the repair time required to repair your vehicle, as approved by Nissan, according to the following table:

Repair Time Required	Number of Days Allowed	Maximum Reimbursement
0.1 - 8 Hours	2	up to $70
8.1 - 16 Hours	3	up to $105
16.1 - 24 Hours	4	up to $140
24.1 - 32 Hours	5	up to $175

You may send claims for reimbursement to Nissan North America, QualityGuard+Plus, Customer Reimbursement, P.O. Box 680, Gardena, CA 90247. Please call us at (800) 888-5245 to verify reimbursement before mailing any documents.

This website is independently owned by One Common Drive, LLC. and is not affiliated, endorsed, or sponsored by Nissan North America, Inc. or Nissan Extended Services North America.