FAQ - Frequently Asked Questions

Frequently Asked Questions repository is for you to browse through to find specific information to assist you in your service plan purchasing and owning experience. In this repository you will find a vast array of information about the Nissan Extended Service Plans available for virtually every vehicle on the market.

Please choose a topic to view below:

There's an easy way to make sure your new Nissan get the proper service it deserves, and it's called Maintenance+Plus.

Maintenance+Plus provides four different service plans with five time-and-mileage options designed to fit a variety of personal driving habits. Three of these plans offer identical service recommended in your Service and Maintenance Guide. Since all Maintenance+Plus plans have no deductible, you get an outstanding value to go along with expert Nissan service.

Each plan offers high quality service from Nissan factory trained technicians equipped with the latest diagnostic tools, as well as Genuine Nissan Parts. With so many choices, it's easy to find the Maintenance+Plus plan that's right for you. More details on Nissan Maintenance Plus.

To qualify for Certified Pre-owned status Nissans must be less than 6 model-years-old and have less than 72,000 miles on the odometer plus they must pass two requirements: A Clean Title (non-branded title) and a 142-point Quality Assurance Inspection. Each Certified Pre-Owned vehicle is then issued a Vehicle Title Insurance Policy and a Limited Warranty assuring that only pre-owned Nissans that meet Nissan's high standards become certified. More details on Nissan Certified Pre-owned.

General Extended Warranty Questions

What is a vehicle service contract (a.k.a. extended warranty)?

Once the manufacturer's warranty expires, you have nothing to protect you from expensive vehicle repairs. Most vehicles come with a 3 year or 36,000 mile (whichever comes first) bumper-to-bumper warranty. Once that expires, you have no protection against breakdowns or failures. Our service contract assures that for a specified amount of time and/or mileage, both parts, labor and sales tax (if applicable) required for replacement or repair of covered mechanical systems in your vehicle will be paid.

Why should I choose a Nissan Security+Plus (a.k.a. Nissan Extended Warranty) over the others?

Nissan of North America backs every new car warranty and Nissan Security+Plus service contract with their financial stability. Unlike other aftermarket warranty providers, Nissan does not have third party insurance providers backing their assets. Rest assured your warranty will be supported throughout the lifetime of its term and coverage.

My Security+Plus policy arrived and the terms are incorrect. How can I get this corrected?

Send a copy of your application and your Vehicle Retail Agreement showing proof of purchase to the address below. Include your most current mailing address and a letter stating your request for correction. We will contact your selling dealer and verify the correct terms of the service agreement. Once the dealer confirms the terms, we will mail a corrected policy to you within 4–6 weeks.

How can I tell if a repair is covered under my Security+Plus Agreement?

Take your vehicle to the closest Nissan dealer. Once the problem has been diagnosed, they will advise you whether the repair is covered.

I just purchased a Security+Plus policy with Roadside Assistance and I’m traveling out of state. How do I get service if my car breaks down?

Call (800) 225-2476 for 24-hour national roadside assistance. Should a mechanical breakdown occur when you are 100 miles or more away from home, emergency travel/trip interruption is also provided. Refer to your service contract for complete details.

How do I transfer a Security+Plus agreement?

Obtain a Transfer Request from your dealer, and have it signed by both the current vehicle owner and the new owner. Mail this form to the address below, along with a copy of the vehicle maintenance history or a Security+Plus Inspection check sheet from your Nissan dealership. Also include any applicable transfer fee (depending on the state, in the form of a check or money order payable to Nissan North America). Allow 4–6 weeks for the transfer to take effect. A new agreement will be mailed to the new owner. Nissan Extended Services North America, P.O. Box 685004, Franklin, TN, 37068-5004.

Can I transfer a Security+Plus agreement from my old to my new vehicle?

No, but your old Security+Plus agreement is transferable to the next owner if you sell your old vehicle. You can also cancel your old policy and apply any refund toward the purchase of a new Security+Plus agreement, provided any lien has been satisfied.

How do I cancel my Security+Plus agreement?

Obtain a Cancellation Request from your authorized Nissan dealer, and have it signed by both you and the dealer. Mail the form to the address above. If you are unable to go to an authorized dealer, send a letter requesting a cancellation to the address above. You must include the date and mileage at the time of cancellation. If you financed your service agreement with the vehicle, the cancellation refund will be sent to the lien holder, unless you include proof of loan payoff. Allow 4–6 weeks for the cancellation to be processed.

What are some of the benefits of Maintenance+Plus?

You’re vehicle will be worked on by factory trained technicians and Genuine Nissan Parts will be used to help maintain your vehicle’s reliability and value. Maintenance+Plus also ensures your protection from future parts and service price increases and since all Maintenance+Plus plans have no deductible; you get an outstanding value to go along with expert Nissan service.

Does Maintenance+Plus match what Nissan recommends?

3 out of the 4 plans available offer the identical service recommended by Nissan in your Service and Maintenance Guide.

Where can I get my Maintenance+Plus covered vehicle serviced?

You can go to any participating Nissan dealer.

How do I transfer a Maintenance+Plus agreement?

Obtain a Transfer Request from your dealer, and have it signed by both the current vehicle owner and the new owner. Mail this form to the address below, along with a copy of the vehicle maintenance history or a Security+Plus Inspection check sheet from your Nissan dealership. Also include any applicable transfer fee (depending on the state, in the form of a check or money order payable to Nissan North America). Allow 4–6 weeks for the transfer to take effect. A new agreement will be mailed to the new owner. Nissan Extended Services North America, P.O. Box 685004, Franklin, TN, 37068-5004.

What do I do if my QualityGuard+Plus covered vehicle breaks down?

1. Call the dealer who sold you your plan and find out if they are able to work on your vehicle. If not, the selling dealer should be able to refer you to an authorized automotive repair facility for your particular vehicle make and model.

2. Provide the authorized automotive repair facility with your Service Agreement (you should have received this 30 days after purchasing the Plan) and proof of maintenance, if applicable.

3. Have the authorized automotive repair facility contact Nissan at (800) 888-5245 and select Option # 1 to get authorization to proceed with the repairs.

If your vehicle breaks down on the weekend, you have two options.

1. Take your vehicle to an authorized automotive repair facility, have them diagnose the problem and call QualityGuard+Plus at the number listed above, on the following Monday to obtain authorization for repairs.

2. Pay for the repairs yourself and you will be reimbursed (less the deductible) if the repairs are covered by your Plan. Contact QualityGuard+Plus at (800) 888-5245 as soon as possible and mail all copies of the repair orders/invoices/receipts, including proof of payment, to: Nissan Extended Services North America, QualityGuard+Plus P.O. Box 685004, Franklin, TN, 37068-5004. After we have reviewed your documents and determined whether the repair is covered under your Service Agreement we will send a check to the address on the Agreement we have for you in our records. This process can take up to one month. If repairs are not covered, we will call you or send you a letter stating the reason the claim was denied.

Where can I get my QualityGuard+Plus covered vehicle repaired?

You may take your vehicle to any Nissan Dealer or licensed automotive repair facility nationwide. This may include the Nissan Dealer where you purchased your Agreement or any dealer specializing in your vehicle make.

Can you recommend a repair facility for a QualityGuard+Plus covered vehicle?

We will not recommend any particular repair facility, however we do insist that you choose a licensed repair facility.

With QualityGuard+Plus, who pays for the repairs?

Once coverage has been determined, and the repairs have been completed, you would pay the deductible (depending on the Plan you purchased) and QualityGuard+Plus would pay the authorized amount directly to the repair facility by check or credit card. Any additional costs related to parts not covered are your responsibility.

Note: In the case of a mechanical breakdown, the cost of the diagnosis is your responsibility unless the particular part or component’s failure is covered.

What is the definition of a “Mechanical Breakdown”?

A Mechanical Breakdown is defined as the inability of a covered part(s) to perform the function(s) for which it was designed, due solely to defects in materials or faulty workmanship.

Note: Mechanical breakdown (as defined by QualityGuard+Plus) does not include damage due to negligence, damage caused by an accident, or the gradual reduction in operating performance due to wear and tear. In addition, this plan does not provide any benefit for any mechanical failure or breakdown caused by a non-covered part.

How do I contact QualityGuard+Plus?

You may call us at (800) 888-5245 and select Option #1 from 6:00 a.m. until 5:00 p.m. PST or send an e-mail to QualityGuardPlus@nissan-usa.com. Roadside Assistance can be reached at (800) 225-2476.

How do I submit a claim for QualityGuard+Plus?

Assuming that you are experiencing failure of a covered part, have your authorized repair facility contact Nissan at (800) 888-5245 and select Option #1 to get pre-authorization to proceed with the repairs. You may also pay for the repairs yourself and you will be reimbursed (less the deductible), if the repairs are covered by your Plan. Contact QualityGuard+Plus as soon as possible and mail all copies of the repair orders/invoices/receipts, including proof of payment, to:

Nissan Extended Services North America, QualityGuard+Plus P.O. Box 685004, Franklin, TN, 37068-5004.

Where can I get a copy of a QualityGuard+Plus service agreement?

You can view, download, and print a generic sample copy located on this site. If you need a replacement copy of your actual Agreement, contact QualityGuard+Plus at (800) 888-5245, and select Option #1 to reach someone who can assist you.

What are the details of QualityGuard+Plus roadside assistance coverage?

If you require roadside assistance, you can call (800) 225-2476, 24 hours a day. You will receive on-site assistance from a qualified service facility up to a maximum of $100 per incident for minor mechanical disablement, such as battery boost (jump start), flat tire change (with your good spare), delivery of gas (maximum $5), and lock-out assistance. No deductible will apply for this benefit.

What is the QualityGuard+Plus towing policy?

If your vehicle requires towing due to the Mechanical Breakdown of a covered part, you can be reimbursed for the actual expense of having it towed to an authorized automotive repair facility. Nissan will pay for a portion of the towing charge (up to $100,) not covered from other source(s). No deductible will apply for this benefit.

What are the QualityGuard+Plus trip interruption benefits?

If your vehicle is inoperable due to the Mechanical Breakdown of a covered part when you are 100 miles or more away from home, Trip Interruption coverage may reimburse you for the following expenses: alternate transportation, meals, and lodging, not to exceed $500 per covered incident. You must make arrangements by calling Roadside Assistance at (800) 225-2476.

How do I cancel my QualityGuard+Plus agreement?

You or a person authorized by you may cancel your Agreement by submitting a written request. Include the mileage (odometer reading) of the vehicle at the time of cancellation and mail this information to the dealer who sold you your vehicle. If your Agreement is cancelled within 60 days from its effective date, you will receive a full refund. If your Agreement is cancelled after 60 days, the refund will be calculated based on the greater of either the time in force or the mileage driven compared to the total time or mileage of your term. A processing fee of $35 will be automatically deducted, if applicable, from the refund (refer to your Service Agreement to find out if your state is an exception).
Note: If your Service Agreement was financed, the refund will be paid to the lienholder unless you submit proof of lien pay-off.

How do I transfer my QualityGuard+Plus agreement when I sell my vehicle?

1. Show that your vehicle’s service records are current and indicate that the vehicle was maintained in accordance with the manufacturer’s maintenance schedules. In the event service records are unavailable, Nissan may require the vehicle to be inspected and serviced at an approved repair facility at the owner’s expense to ensure the vehicle has been properly maintained.

2. Request the transfer within 30 days of the change in ownership.

3. Fill out completely and sign the Transfer Certificate found in your Service Agreement or in a sample Service Agreement and submit with a $50 transfer fee (in AL, AZ, CA, WA the transfer fee is $25 – in AK, IL the transfer fee is $35 – in NH, FL the transfer fee is $0.) to the address shown on the Certificate. A new Service Agreement will be mailed to the subsequent owner within four weeks of Nissan’s receipt and successful processing of all requested material.

What responsibility do I have for maintaining my QualityGuard+Plus covered vehicle?

You must maintain your vehicle in accordance with the manufacturer’s maintenance schedules. Keep your receipts as proof of maintenance (oil changes qualify), even if you maintain your own vehicle. If you do not have a copy of your vehicle’s manufacturer maintenance schedule, please call the manufacturer and request a copy.

What is the difference between a warranty, extended warranty and service contract?

As stated by the FTC. A service contract (Nissan Security+Plus) is a promise to perform (or pay for) certain repairs or services. Sometimes called an "Nissan Extended Warranty," a service contract is not a warranty as defined by federal law. A service contract may be arranged at any time and always costs extra; a warranty comes with a new car and is included in the original price.
The separate and additional cost distinguishes a service contract from a warranty.

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